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If you ever have a problem with our service we would encourage you to speak with the therapist you are seeing to try and sort things out, hopefully this will help
If you don't feel you can talk to your therapist about a problem with them or our service, or you try to do this and it doesn't go as well as you'd hoped, then you can ask to speak with the Managing Director of Free to Be You via telephone, webcam, or in person about the problem or you can also write a letter or an email to the Managing Director too.
Leah Booker.
Free to Be You
Alison Business Centre
39-40 Alison Cres.,
Sheffield,
S2 1AS.
[email protected]
07846 937 371
Reply and let you know we've received your complaint within 5 days
Have the Managing Director look into your complaint
Send you a written response or meet with in in person within 28 days
If any of this is not possible, we will let you know and tell you why. If you are still not happy, tell us and we will do our best to sort this out.
You can complain to a therapists registered body. Free to Be You ensures all it's associate staff, trainees, volunteers and the Managing Director are members of affiliate bodies. Contact our Managing Director to find out which affiliate body you need to contact to raise a concern or complaint.